COVID-19 Updates
PLEASE NOTE: Our online store is open and all orders are processed. However, due to the COVID-19 outbreak, please expect delays between 1 – 3 working days for processing orders. Here's a message from our label's founder here.
For more info please refer to our COVID-19 FAQ.
Shipping Costs
| New Zealand | |
|---|---|
|
Tracked Shipping 1 – 3 Working Days |
Free |
|
Showroom Pick-Up 1-2 Hours (pickup from 10am to 4pm) |
Free |
Rural area deliveries can take up to 5 business days within New Zealand.
Please email us at [email protected] if you require urgent delivery.
For in-person pickup, our showroom is located at St. Kevin's Arcade, 183 Karangahape Road, Auckland.
| Australia | |
|---|---|
|
Untracked Shipping 3 – 10 Working Days |
Free |
|
Express Tracked Shipping (orders < €150) 1 – 3 Working Days (Exception of rural localities in Australia) |
€15 |
|
Express Tracked Shipping (orders > €150) 1 – 3 Working Days |
Free |
Please note there is a delay of an additional 25 working days due to COVID-19 for standard shipping. (Total: 35 working days).
Tracked Shipping
Shipping to rural parts of Australia can take up to 7 working days.
| United Kingdom | |
|---|---|
|
Tracked Shipping (orders < €150) 3 – 7 Working Days |
€20 |
|
Tracked Shipping (orders > €150) 3 – 7 Working Days |
Free |
| United States | |
|---|---|
|
Tracked Shipping (orders < €120) 3 – 7 Working Days |
€20 |
|
Tracked Shipping (orders > €120) 3 – 7 Working Days |
Free |
| Rest of World | |
|---|---|
|
Untracked Shipping Currently Not Available |
€5 |
|
Tracked Shipping 5 – 10 Working Days |
€25 – €40 |
The guide to these delivery times are an estimate only and can vary depending on which part of the world you are shipping the items to.
stacylynimages cannot be responsible for delays caused by customers clearance, local duties and taxes. stacylynimages is not responsible for delays caused by the courier companies.
If your parcel is not delivered to you within the time frame, please email us at: [email protected]. We will be more than happy to help!
stacylynimages will not be liable for the subsequent costs incurred in the cases of incorrect delivery information or failure to retrieve parcels from the delivery centre, causing the item to be sent back to our studio. An additional cost will be added to ship the goods to you again.
International Duties & Taxes
You may be liable for duties and taxes if your order is over the tax free threshold. If you want to make absolutely sure, you can find this information from your local customs office.
Ordering Process
If you have any problems with processing or placing an order online, please do not hesitate to contact us. We will be able to help and assist you with getting the product out to you!
All orders take 1–3 working day to process and the order will be shipped out the following working day.
Multiple items purchased in a single order will be packed together to minimise waste and for ease of shipping. Requests for individually wrapped items will incur extra cost.
